Frequently Asked Questions

Why should I invest in Voice AI products?

HV Tech's Voice AI bot offers a strong ROI and seamless transition, improves staff efficiency, enhances the guest experience, and improves visibility on guest needs. It integrates with existing systems at a low cost, frees up valuable employee time and capital, eliminates wait time and related complaints, and provides easily accessible reports with actionable insights.

How much does this product cost? How much can I expect to save?

Specific cost savings may vary by hotel. However we expect the ROI to be substantial. Please contact us directly for a quote.

How does this product compare to the competition?

Current players in the sector include various text messaging apps, guest room tablets, and smart speakers. No one directly answers guest phone calls. Compared to these solutions, our Service Voice AI system best replicates current guest service staff, giving guests a more traditional experience, for less money, with no learning curve or special equipment.

What does the back-end infrastructure look like? How does it integrate with current hotel platforms?

The hotel Voice AI bot is built on the Amazon AWS platform, allowing a high standard of system performance, flexible integration capabilities, stability, accuracy and scalability. Please contact us for further details on specific system architecture.

How does product support work? What does the service level agreement look like, and who do I contact if I run into problems?

During implementation, the HV Tech team works closely with a hotel contact to integrate our system into the hotel and eliminate any potential problems. However, should any issues arise post-implementation, levels 1 and 2 product support remain available to resolve any tech or other issues. We are also backed by AWS's SLAs.